Agile Project Management - What Actually is it?

Unfortunately, there is still a lot of confusion about agile project management and what it actually is. In many cases it is used as a term when in reality Scrum or DSDM is being used and there is no real project management happening. There is a difference between Project Management and Product Management which use these methodologies. Agile project management is project management done in an agile way, which still means it's about PID's, tasks, milestones, risks, issues, stakeholder management and budget control, and all the other tasks that you associate with a project manager.

DigitalRichard GodfreyAugust 8, 2022

Local Authority - Stop calling Residents Customers

Why local authorities need to stop referring to residents as customers, and why a Resident Second strategy is the way ahead.

DigitalRichard GodfreySeptember 10, 2021 Comment

Writing your local government digital strategy

Are you planning on writing your digital strategy soon? Do you know where to start? Watch this short video and find out how to plan out your strategy.

DigitalRichard GodfreyJuly 7, 2021Comment

Top Tips for Choosing a CRM

We’ve all heard about CRM’s. But how do you go about choosing the right one for your business. Here’s my top tips and guide to making sure you do.

DigitalRichard GodfreyJune 30, 2021Comment

Local Government Customer Service Poll

Last week I ran a poll on LinkedIn. I asked the question of when dealing with a local authority (LA), “Would you rather complete a paper form with a 24hr yes/no response or an online form that took 3/4 weeks for a response?”

DigitalRichard GodfreyJune 15, 2021Comment